About Us
A Short History
BrickOvenBaker has been supplying high quality pizza making ingredients and tools, along with some pasta and bread making products, since 2009.
We are a small, first-generation Italian, family-run operation. We are passionate home bakers ourselves, and are always putting passion for the craft at the center of what we do.
When we arrived to the United States, we searched everywhere for the products we used back at home to make our favorite pizzas and breads. Oftentimes, we could not find them. We would find ourselves traveling back to Italy with an empty suitcase, just to bring home our favorite flours, oils, or tomato sauces. (don't tell TSA...)
We decided to partner with the best, family-owned operations in Italy to bring to all of you the same products we used to "carry in our suitcase". We did all the legwork, so you all could enjoy the same incredible, tried and trued products, that we have successfully used in many years of perfecting our craft.
We know how big of a difference quality ingredients and tools can make in producing the perfect pizza, or loaf of bread. If you are anything like us, you are relentless in the pursuit of perfection, and you are only going to be satisfied with the best, quality ingredients.
Contacting Us
We work hard to do things right, providing you with great products at fair prices. We're happy to go out of our way to help you make great food and to get you the tools that work for your situation.
We'd love to hear from you, whether you have a suggestion, or just want to say hello.
An email to info@brickovenbaker.com is the best way to reach us. You can also use the form below. We tend to get back to customers quicker by email.
Shipping
In most cases, orders will be shipped within 1 business day, occasionally 2. Time in transit will be 1-5 business days for most shipments in the US.
We do our best to ship your orders promptly and to maintain all items in stock. But as a small, growing company, please understand that there will be times when an item may be on back-order. When this happens, we will contact you to let you know if there will be a delay and you can choose whether you want to cancel the item or leave it on back-order so that we will ship it as soon as it becomes available.
When the items ships, you should receive a tracking number via email. If you don’t see this, be sure to check your spam/junk mail folder again. If you still don’t have this within a few business days of placing your order, email info@brickovenbaker.com or use the form below to inquire about the shipment and please provide an order number and full name to assist us in looking up the order.